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Cancellations
All
orders are considered firm, and cannot be cancelled without
approval from VictoryStore.com. Cancellation requests must be
sent in writing – fax to 563-884-4446. Costs generated prior to
cancellation will be invoiced in full to the customer.
Color Variations
Due
to the nature of manufacturing and production, slight variations
in finished products are possible. We cannot guarantee exact
color matches from order to order.
Custom Products
We
have included our most popular items in our online catalog,
but keep in mind that we can produce custom products for you as
well. We
also offer many more choices that are not all shown online. If
you do not see exactly what you need, please call us.
Order Minimum
There is a $25.00 order minimum.
Freight Claims
INSPECT ALL DELIVERIES CAREFULLY AND NOTE ANY DAMAGE WHEN SIGNING
FOR YOUR ORDER. Unless specified on your order, we will use the
best shipping method based on the information provided to us by
you. We cannot be responsible for freight charges incurred
including any extra charges such as inside delivery, interlining
of carriers, and international shipments. Lost, damaged or
delayed merchandise is the responsibility of the carrier.
Initiate any claim with the carrier within 15 days.
Production Time
Standard production time is a minimum of 4 business days unless
otherwise specified.. Standard production time for dye sublimated
products is 7 business days after faxed proof approval. Weekends
and holidays do not count as production days. Work with your
account rep to determine prosecution time on large quantity or
custom orders. Production time is subject to factory capacity and
inventory levels.
Production time begins after your order is considered production
ready. Your order is considered production ready when we have
received all of the following:
-
Complete order
-
Payment or credit approval
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Production ready art – either sent by you or
created by us
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Signed, faxed proof approval
Orders received by 11:00 CST can be considered “received” same
business day. If received after 11:00 CST, the above items will
be considered “received” next business day.
Pricing
Pricing is subject to change without notice.
Returns
Product cannot be returned without prior Customer Service
approval. A Return Authorization number will be issued at that
point. Claims for damage, defect or count discrepancy should be
reported upon receipt of merchandise, or as soon as is reasonably
possible. Credit will not be issued for merchandise that is
unavailable to be returned. Non-imprinted standard items may be
returned within 30 days of receipt and are subject to a 15%
restocking fee. Product that has been damaged or is otherwise
unfit for resale cannot be returned for credit. We reserve the
right to limit the return of standard products ordered in
quantities of 5 or more.
Repeat Orders
For
exact repeat orders, there is no art set-up charge if order is
repeated within 2 years. After 2 years, it is considered a new
order. To ensure exact duplication, please indicate our most
recent order number and previous order date. Exact product, color
and imprint color cannot be guaranteed on repeat orders, due to
slight variations in log runs. Variations will be considered
acceptable.
Set-Up Charge
Each new imprinted order will incur an art set-up charge as listed
on the catalog page. There is no set-up charge on exact repeat
orders placed within two years of the invoice date of the last
order, provided artwork is identical, same size and on the same
item. See REPEAT ORDERS.
Shipment In-Hands Date
All
orders should specify an “In Hands Date” and specify the shipment
method. If the shipping method is not specified, we reserve the
right to ship by whatever means are necessary to meet your “In
Hands Date” and the cost will be invoiced to you.
Samples
Contact a customer service rep if a sample is needed. Swatch
samples of materials are available as well.
Shipping Point
F.O.B. MN plant. Shipping and handling charges will be applied to
your invoice.
Substitutions
Due
to unavoidable style modifications and enhancements form
manufacturers, we reserve the right to substitute products of
comparable cost and style for those illustrated on our site or
sent to you. We reserve the right to withdraw any items and
change price without notification due to these circumstances.
Trademarks
Imprints shown on our website are for illustrative purposes only.
By approving your order with us, you represent the use or display
of the artwork used will not violate applicable laws or client
restrictions and hereby hold VictoryStore.com harmless.
Rush Orders**
To
receive your order faster than the Standard production time, rush
charges will apply. Rush orders are available based upon prior
approval from manufacturer.
Rush Charges:
3
Business Days from Proof Approval – Add $60.00
2
Business Days from Proof Approval – Add $95.00
1
Business Day from Proof Approval – Add $150.00
**Note: “Same Day” service is not available; fastest service
is the “Next Day”. Rush service may not be available on
full-color dye-sub products. Contact your service rep for rush
service on full color dye-sub products. Rush service is subject
to production capacity and inventory levels. Rush service may be
delayed by order changes, complicated or incomplete artwork,
payment/credit issues, proof revisions, or inadequate purchase
order info.
Guarantee
All
products are carefully designed and, with care and normal use, our
products will provide the user with years of satisfaction. Any
items found to be defective will be replaced or repaired at the
factory’s discretion. Our normal guarantee is one year parts and
labor which warrants the product against defects in material and
workmanship. It does not cover damage due to accidents, normal
wear and tear, or abuse.
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