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Lock Box FAQ

Can I change the combination of the lock box?
Yes, all of the lock boxes we offer can have the combination changed at anytime. However, with most of the lock boxes you will need to know the current combination to be able to change the combination to a new one.

How can I open a lock box if it is closed and I do not know the combination?
If you do not know the combination and the box is closed, there is not an alternative way to open the box. If there was an alternative method, anyone familiar with the product would be able to open it.

How can I reset the combination if the lock box is closed and I do not know the combination?
If you do not know the combination and the box is closed, it is not possible to reset the combination.

How can I set/reset the combination to my lock box?
See Below

I am looking for a lock box or key storage option that is not shown on the website. What is the availability?
We do have some alternative key security options not shown on the website. Please call 866-241-2295 M-F 8am-5pm Central time and a representative can discuss the options quickly over the phone. Or email [email protected]

I am looking for the instructions to a different series of Supra Lock Box?
We only have the instructions for the lock boxes at we currently sell on our website. The instructions are listed below.

I am looking for the replacement keys/cams to my Supra Key Entry Lock Box and have the lease/license number?
These are only available from Supra directly. Please call 800-225-2974 and mention the key entry lock boxes.

Which lock boxes will hold credit cards?
Supra S7 Push Button Permanent Big Box Lock Box ShurLok Pro Push Button Lock Box SL-500 ShurLok Pro Push Button Wall Mount Lock Box SL-590 HitchSafe – Holds 2 cards diagonally

Are rubber covers available for lock boxes even if they are not shown on the website?
We do have some rubber covers available that are not shown on the website. Please call 866-241-2295 M-F 8am-5pm Central time and a representative can discuss the availability over the phone. Or email [email protected]

I am having difficulty releasing the shackle on my Supra Push Button Portable Key Lock Box – 1404?
The brass-color lever should lift very slightly toward the direction of the front cover. It is not intended to move to the right or any other direction. Try pulling the lever toward you and lifting the shackle at the same time.

What materials are the key security products made with?
Most of our key security items feature secure metal body construction with rust resistant coating. Most of the shackles for the door-knob type are of hardened steel. However, these items are not metal construction:
Supra Electronic Key Locking Key Cabinet - plastic
24 Key Lockable Key Cabinet - durable polypropylene resin
Supra Portable Store-A-Key - plastic
Supra Locking Store-A-Key - plastic

What if I am looking for key options, .ie keyed alike, master keyed?
We do have key options available for the keyed items. Please call 866-241-2295 M-F 8am-5pm Central time and a representative can discuss the availability over the phone. Or email [email protected]

Do you sell replacement glass for the Emergency Key Box?
We do have replacement glass for the Emergency Key Box available. Please call 866-241-2295 M-F 8am-5pm Central time and a representative can discuss the availability over the phone. Or email [email protected]

What size is the HitchSafe?
The HitchSafe fits all vehicles with a 2” receiver, except the '05-'07 Toyota Tacoma which require longer pins. The HitchSafe will hold up to 2 cards (credit card or license) diagonally among other items. For questions not mentioned, please call 866-241-2295 M-F 8am-5pm Central time and a representative can discuss the availability over the phone. Or email [email protected]

 

Key Security Instructions

ShurLok Security Key Lock Box

ShurLok Pro Push Button Lock Box SL-500
ShurLok Pro Push Button Wall Mount Lock Box SL-590

Master Lock Portable Key Storage -5400D
Master Lock Wall Mount Key Storage - 5401D

Supra Push Button Portable Key Lock Box - 1404
Supra Dial Combination Key Lock Box - instructions comming soon
Supra Slimline Push Button Permanent Key Lock Box – 1413 and 1414
Supra Permanent Pushbutton Combination – 1409
Supra S7 Push Button Permanent Big Box Lock Box

Avanti Guardian Vault Lock Box – Door Knob
Avanti Guardian Vault Lock Box – Wall Mount

Supra Locking Store-A-Key
Supra Portable Store-A-Key
Supra Vehicle Push Button Key and Lock Box

GE Access Point Digital KeySafe- instructions comming soon

ShurLok Key Cabinet
GE Quick Access Key Cabinet- instructions coming soon
Keyless 28 Hook Key Cabinet

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